I received a package from Joycult today and strangely one of the first things I thought of was this reply when I opened it up. There’s nothing against you or anything like that at all, I promise, but I felt that I needed to share my experience.
I originally emailed Matt about the new Woo Blue wheels I ordered and how the bearings were a little crunchy, where he didn’t even question sending me replacements. He wouldn’t accept the faulty ones back and not only did he send me a Joycult hat as an extra, the replacements he included were the White Lites. That wheel colorway usually sells out in minutes and it meant a lot to me that he cared enough to do that.
I’d say my favorite wheels were probably Oaks, but I think Joycult takes the cake after that level of customer appreciation.