Joycult bearing fit problem


#1


Hey there everyone.

I got these joys a week ago, from the first day on the wheels(3 of them) move like they dont fit with the bearings, i have push them back into place every 5 mins or so. My xl’s didnt have this problem. Anything i can do to remedy this?


#2

I would contact their customer support. There is a link on their website. They’re usually pretty good about fixing problems. Might take some time but Matt might hook you up with another set of wheels.


#3

Thanks for the reply, i did contact them. Matt said hes gonna sort me out!!


#4

Bearing slippage has always been an issue with Joycults, sadly. Some are worse than others. But the urethane feels though, too good!


#5

Tell me about it. Never had the problem with FF wheels.

EDIT: I actually contacted Matt and he was excellent with customer service helping me with my bearing fit problem. he also replied super fast which is great :slight_smile:


#7

Thank You Cory!

On a side note; We revised the design a bit and tightened up the lock system! It was working great, but after some feedback of the initial wheels, we made some tweaks which affected this system. Glad you had a good customer service experience, and thank you for the support!